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TERMS AND CONDITIONS - FAQs

PLACING AN ORDER MEANS ACCEPTING THE FOLLOWING CONDITIONS:

Payment Systems.

Transfer or deposit into account

If you choose to pay by bank transfer / deposit (at no additional cost), you will receive together with the confirmation of your order an e-mail indicating the account number in which to make the transfer in the name of Singular Bicycle Accessories.

 

Check that the subject contains the reference of your order or your name and surname, and please make the transfer / deposit within 3 days of the order to be able to validate it. It will not be considered valid until our bank confirms that the deposit has been made. We recommend that you send us by email the receipt of the transfer or income to "pradavila@gmail.com"

Do not forget that any bank commissions are your responsibility when opting for this payment system.

 

Credit card and Paypal

At the user's choice, payment can be made by credit card (credit or debit)  without any surcharge.  This type of payment is immediate. You will be transferred to the Redsys payment gateway. Singular Bicycle Accessories will never have access to your card number or other information on your account, since the service is foreign to our servers. However, in the event of any problem with the payment gateway, do not hesitate to contact us at the email "pradavila@gmail.com"

The payment system  PayPal  It can also be used, but not automatically but you must notify it and we will send you a message so that you can make the payment. Keep in mind that this form of payment carries an additional surcharge of 4%, which is the commission charged to PayPal.

 

Cash payment in  the workshop

The order will be paid when you pick it up at the workshop. This form of payment is only possible if you decide to collect the product as a shipping method.

Returns

If for any reason you are not satisfied with your order, you have a period of 15 days, counting from the delivery date, to return it.

Exceptionally at the end of the year, in order to be able to give gifts during the Christmas period, the deadline is extended until  January 15  in those products purchased during the month of December.  Please check that the product is in the same condition that you received it and pack it carefully so that it does not suffer in transport.

 

Inside the package you will find a card, which in addition to  These instructions have our address printed on it to make it easier for you to label it.

You can send us the package by the means you prefer, or if you want we can pick it up; In any case, you must bear the cost of the return shipping. We will pay you  the full amount you paid for the product and the initial shipment.

The refund of the money will be made when we receive the package and by the same means by which you made the payment.

Processing and Shipping

Shipping methods and delivery times.

Singular Bicycle Accessories ships by  Correos Express , although it reserves the right to vary the type of shipment and the company by which it is made, as long as it does not harm the customer. The terms and conditions of transport can be consulted at:

  https://www.correosexpress.com/web/correosexpress/condiciones-legales

 

Shipments to Peninsula.

The amount will depend on the total weight of the order, between € 5.25 and € 10.20. You will be able to see the amount for shipping costs before finalizing the purchase. Delivery times will be 2-3 days, as long as the product is in stock.

 

Shipping  to Ceuta, Melilla, Canarías or the Balearic Islands.

The amount will depend on the total weight of the order, from € 6.  You will be able to see the amount for shipping costs before finalizing the purchase. Delivery times will be 2-3 days, as long as the product is in stock.

 

Shipping rest of the world

The amount will depend on the total weight of the order,  from € 18.  You will be able to see the amount for shipping costs before finalizing the purchase. Delivery times will be  7-10 days, as long as the product is in stock.

Pago
Devoluciones
Tramitación
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